Refund policy

Last Updated: August 12, 2026

At MELI PRODUCT, we want you to be satisfied with your purchase. If you have a problem with your order, please contact us and we will do our best to help.

Return Window

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, the product must be:

  • Unused and unopened.
  • In its original packaging.
  • In the same condition in which you received it.
  • Accompanied by your order number or proof of purchase.

Hair and Personal Care Products

For health, hygiene, and safety reasons, MELI PRODUCT cannot accept returns of hair care products that have been opened, used, or altered.

This includes, but is not limited to:

  • Hair Oil
  • Shampoo
  • Leave-In
  • Pomade
  • Hair Rinse
  • Hair Treatments
  • Hair Care Bundles

Please make sure you select the correct products before opening or using them.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Your order number.
  • A description of the problem.
  • Clear photos of the product and packaging.

After reviewing your request, MELI PRODUCT may offer a replacement, store credit, or refund when appropriate.

Refunds

Once we receive and inspect an approved returned product, we will notify you about the status of your refund.

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

Return Shipping Costs

Customers are responsible for return shipping costs for returns due to personal preference, ordering the wrong product, or changing their mind.

MELI PRODUCT will cover reasonable return shipping costs when the return is due to an incorrect, damaged, or defective product sent by us.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used hair care products.
  • Products without their original packaging.
  • Products damaged after delivery due to improper use.
  • Products that have been altered or contaminated.
  • Final-sale items, when clearly identified as final sale at the time of purchase.

Exchanges

If you receive an incorrect, damaged, or defective product, contact us within 7 days of delivery.

Depending on the situation and product availability, MELI PRODUCT may provide a replacement instead of a refund.

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We will try to cancel the order before it is processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and the customer may need to follow the return process.

How to Request a Return or Refund

To request a return or refund, contact us with:

Your full name
Order number
Email used for the purchase
Reason for the return
Photos, if the product is damaged or incorrect

Contact MELI PRODUCT:

Phone: 1347 488 1481

Email: meliproduct24@gmail.com

We will review your request and provide you with the next steps.

Contact Us

If you have questions about our Return and Refund Policy, please contact:

MELI PRODUCT

Phone: 1347 488 1481

Email: meliproduct24@gmail.com

We reserve the right to review each return request individually and apply this policy consistently.